Question 1

Air Conditioning

Accepted Answer

• The Body Corporate maintains the central cooling tower and infrastructure
 • The air conditioning unit inside your lot is your responsibility
 • For optimal performance, we recommend annual servicing
 • Discounted servicing is available – contact the Building Manager to join the schedule

Question 2

Balcony cleaning

Accepted Answer

• Regular wash-down days are scheduled and announced via lift notices and the weekly Building Manager email
 • Outside of these times, please avoid water runoff onto balconies below
 • Use a bucket and damp mop to minimise drips and protect neighbours’ furniture and glass

Question 3

Balcony plant care

Accepted Answer

Water runoff from balcony plants can carry fertiliser through drainage holes – potentially damaging glass and surfaces below:

• Use drip trays or containers to catch excess water
 • Avoid overwatering and check for leaks regularly
 • Some fertilisers can cause permanent corrosion – please be mindful of this

Question 4

Bicycles

Accepted Answer

• Store bikes in your basement car space or the secure bike cage (contact the Building Manager for registration)
 • Your lot key provides access to the basement bike cage
 • Installing bike racks in your car space requires Body Corporate written approval (to avoid potentially obstructing infrastructure)
 • Bikes are allowed in lifts only from the basement – NOT through the foyer

Question 5

Decorating shared corridors

Accepted Answer

Lift lobbies are common property:

• Any changes (e.g. hanging artwork) require prior Body Corporate written approval
 • If you would like to propose a decoration, contact the Building Manager and consult with other residents on your floor

Question 6

Electricity & Circuit Board

Accepted Answer

Electricity is managed by RMS Energy – contact the Building Manager for details.

If you lose power:

1. Check your circuit board
2. Turn off all appliances
3. Reset the power
4. Turn appliances back on one at a time to identify the faulty item

Question 7

Fire alarms (accidental)

Accepted Answer

Please refer to the FIRE SAFETY page of this Website.

Question 8

Fire emergencies

Accepted Answer

Please refer to the FIRE SAFETY page of this Website.

Question 9

Recycling & waste

Accepted Answer

• Use the designated bins in refuse areas for recycling
 • DO NOT place boxes, glass, wire, building materials or clothing down the rubbish chute – these items can block the chute and are costly to remove

Question 10

Resident Register

Accepted Answer

The Building Manager maintains a secure record of resident contact details via MYBOS.

Keeping your contact information current, ensures we can reach you when it matters most e.g. in emergencies, alerts are sent via SMS to registered mobile numbers.

• To update your details, login to MYBOS and click ‘Update My Details’
 • Forgot your login?  Contact the Building Manager

Question 11

Selling your apartment

Accepted Answer

• Provide your sales agent with the correct fob and keys – if you need extras, please contact the Building Manager
 • You remain responsible for who your agent allows into the building

Question 12

Water shut-off

Accepted Answer

Your lot’s main water shut-off valve is located above the manhole near one of your toilets – know its location in case of an emergency!

A water issue may be coming from a lot above – please contact the Building Manager immediately if you notice:

• Water stains or bubbling paint high on a wall or ceiling
 • Unusual moisture or leaks

Frequently Asked Questions (FAQs)